Job description:

Public TV is looking for a Call Center Specialist who will be responsible for performing a full range of customer service oriented telephone support activities. 

Job responsibilities:

• Provide response to all incoming telephone queries received from customers in timely and professional manner.
• Maintains call center database by entering and verifying information; updating contact log.
• Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
• Administer various call center tools, document all customer problems.
• Responsible for full clarification and settlement of issues and problems brought up by customers.

Required qualification:

• University degree in related field;
• At least 1 year of work experience in customer service area;
• Excellence in Armenian, Russian and English languages;
• Knowledge of MS Office;
• Good communication and negotiation skills;
• Excellent problem solving skills;
• Ability to handle confidential information appropriately.